What Happens After You Place an Order?
Placing an order is not the end of the process — it is the start of a clear sequence. You receive a confirmation email, the order is reserved as pending while you complete payment, and once your payment is reviewed the order moves through processing to shipped, with a tracking number. You can follow the status at any time in your account order history. This guide explains each stage so you always know what comes next.
The order status journey at a glance
Every order follows the same path, and knowing the stages in advance removes any uncertainty. In order, they are: pending (reserved while you complete and confirm payment), confirmed (payment reviewed and verified), processing (the order is being prepared), and shipped (on its way, with tracking). Each stage is visible in your account.
Because the statuses are sequential and named plainly, you can always tell where an order stands at a glance. The rest of this guide walks through what happens — and what, if anything, is expected from you — at each stage.
Right after you order: confirmation
The moment you place an order, two things happen. A confirmation email is sent to the address on the order, containing your order number and the payment instructions for the method you chose; and the order is reserved with a pending status. That reservation means your order is held while you arrange payment.
If the confirmation email does not appear within a few minutes, check your junk or spam folder, since order emails occasionally land there. The email is worth keeping handy — your order number is the reference you will use to track the order and in any contact with support.
Completing and confirming payment
While the order is pending, the next step is on your side: complete payment using the official details shown with the order and on the How to Pay page, then submit a payment confirmation. For crypto that means providing the transaction hash; for Interac it can include a transfer reference. Submitting the confirmation is what signals that payment has been sent.
Until you confirm payment, the order simply waits as pending — it is not cancelled, and there is no rush imposed on you beyond the order being held. Once you confirm, the order moves into review.
Payment review
After you submit your confirmation, the team reviews the payment. This review is manual and deliberate: nothing is marked paid automatically. A person verifies that the payment matches the order before the status changes to confirmed. This is the checkpoint that keeps every order's payment status accurate and trustworthy.
Manual review is also why using the exact official payment details matters — a payment that matches the amount and destination shown with your order is straightforward to verify. Once verified, the order is confirmed and ready to be prepared. The secure-payment-and-order-review guide linked below covers this stage in detail.
Processing, shipping, and tracking
Once an order is confirmed, it moves into processing, where it is prepared for shipment, and then to shipped. When it ships, a tracking number is sent to the email on the order so you can follow it the rest of the way. Most Canadian orders are delivered in under 7 days after processing, since fulfillment is domestic and avoids customs.
Each of these transitions is reflected in your account order history, so you can watch the order move from confirmed to processing to shipped without needing to ask. The how-to-track guide linked below explains exactly where to find your tracking details.
What is expected from you at each stage
It helps to know exactly when the order needs something from you and when it does not. After you place an order, there is one action on your side: complete payment using the official details, then submit your payment confirmation. That is the only step that requires you to act. Until you do it, the order simply waits as pending.
After you confirm payment, the remaining stages — review, processing, and shipping — happen without further action from you. You do not need to do anything to move an order from confirmed to processing to shipped; those transitions are handled on the fulfillment side and shown in your account. So the whole post-order experience comes down to a single responsibility: pay and confirm. Everything after that is yours to watch, not to manage.
Where to follow your order and get help
Your account order history is the single best place to follow an order. It shows the current status at every stage and keeps a record you can return to later. Combined with the confirmation email and the tracking number, it gives you full visibility from order placement to delivery.
If something seems off — a confirmation email that never arrives, a status that has not moved as expected, or a question about your order — the contact page reaches support. Having your order number ready makes any support request faster to resolve. Knowing this safety net exists is part of what makes the post-order experience calm and predictable.
Frequently Asked Questions
What are the order statuses, in order?
Pending (reserved while you pay), confirmed (payment reviewed), processing (being prepared), and shipped (on its way with tracking).
Will I get a confirmation email?
Yes - a confirmation email with your order number and payment instructions is sent after you place an order. Check your spam folder if it does not arrive.
How is my payment confirmed?
You submit a payment confirmation, then the team reviews it manually before the order is marked confirmed. Nothing is automatic.
How long until my order ships and arrives?
After payment is confirmed, the order is processed and shipped, with most Canadian orders delivered in under 7 days after processing.
Where do I see my order status?
In your account order history, which shows the current status from pending through shipped, plus your tracking number once it ships.
Related Reading
Research Use Notice
All products referenced on this website are intended strictly for laboratory and research use only. They are not for human or animal use, and nothing on this page is medical, dosing, or legal advice.